Returns & replacements

EXCHANGE OF GOODS AND REPORTING DEFECTIVE ITEMS
The Customer must notify Leone 1947 by email on the same day of delivery if the goods received do not match those ordered, specifying the reasons for the discrepancy (e.g., size, color, etc.). Leone 1947 will exchange the goods once the return has been received from the Customer, provided that the goods are returned in their original packaging. The shipping costs for the new goods and the return of the incorrect ones will be borne by Leone 1947.
The Customer must notify Leone 1947 by email within three days of receiving the goods of any defects, providing photographic documentation where possible. If Leone 1947 verifies the defects based on the provided documentation, it will, at its own expense, collect the defective goods and, depending on the Customer’s preference and product availability, either replace the item, refund the price, or issue a store credit equal to the value of the defective goods. Any other form of compensation for damages, including indirect or consequential ones, is excluded.

RIGHT OF WITHDRAWAL
If the Customer is a consumer as defined by Legislative Decree 206/05 and subsequent amendments, they may withdraw without penalty and without stating a reason within ten business days of receiving the goods. The right of withdrawal is exercised by submitting a return request through the appropriate website feature within the stated period.
Return shipping costs are borne by the Customer, and they cannot request a refund of the original shipping costs from Leone 1947.
The return is considered valid when the goods are delivered to the post office or courier, but the Customer remains responsible for any loss and/or damage until Leone 1947 receives the goods.
Returned goods must be intact, unused, complete, and in the original packaging (bags and boxes). If the return is incomplete or not in its original packaging, Leone 1947 will notify the Customer by email. In such cases, no refund will be issued, and the items will be kept at Leone 1947’s headquarters for collection. If the Customer does not collect them within ten days of notification, Leone 1947 may dispose of the goods, and no refund will be issued. The shipment of returned goods is the Customer's sole responsibility.
If the right of withdrawal is validly exercised, Leone 1947 will refund the received payments within fifteen business days from receipt of the returned goods, and in any case within thirty days of learning of the withdrawal. Alternatively, by agreement, Leone 1947 may issue a store credit equal to the amount paid, excluding shipping costs.
The refund is considered timely if processed, shipped, or credited with a value date no later than the deadline.

RETURNS AND REFUNDS
Return Policy - LEONE1947
Our return policy allows returns within 30 days from the delivery date.

1. Return Conditions

• Eligibility Requirements: Items must be in the same condition as received—unused, with intact tags, and in original packaging.
• Mandatory Authorization: All returns must be authorized via our official website. Unauthorized returns will not be accepted.
• Right of Acceptance: LEONE1947 reserves the right to reject returns of opened or used items if they do not meet acceptable conditions.

1. Return Procedure

• Start a Return: Log into your account on our website, select the order, click “Returns Portal,” and follow the instructions.
• Confirmation: After submitting the request, you’ll receive a confirmation email with instructions and the return shipping address.
• Return Shipping: The customer is responsible for return shipping costs and must include the order number clearly on the package.
• Tracking: LEONE1947 is not responsible for lost packages; we recommend keeping tracking information.

Return Address:
LOFAS SPRINT SRL C/O RHENUS LOGISTICS ITALIA
VIA DELLE AZALEE 6, GATE NO. 10/11
20090 BUCCINASCO (MI), ITALY

Please complete and include the return form, downloadable from this link: Return_Form

1. Evaluation and Refund

• Inspection: Once the package is received, the product will be inspected. If intact and unused in original packaging, a refund will be processed.
• Note: Failure to follow instructions may lead to refusal of the return and loss of refund rights.
  If the Customer returns an item because they no longer want it or don’t like the color or size, they have 30 days to return it. In this case, return shipping costs are borne by the Customer, who must use a traceable shipping method to confirm delivery.
  Once the return is received and inspected, the refund will be issued within a maximum of 30 days via the original payment method (credit card, PayPal, or bank transfer). Shipping costs paid for the original order are not refundable.
  For more details, see the “General Terms of Sale.”

JURISDICTION
In the event of disputes between Leone 1947 and the Customer, the Court of Milan shall have exclusive jurisdiction, unless otherwise provided by Legislative Decree 206/05 for consumers.