Returns & replacements

EXCHANGING GOODS AND REPORTING DEFECTIVE GOODS

On the day of delivery, the Customer must inform Leone 1947 by e-mail of any discrepancy between the goods received and those ordered, specifying the reasons for the discrepancy (e.g.: size, colour, etc.). Leone 1947 shall exchange such goods once it has received the product returned by the Customer, provided the goods are returned with their original packaging. The costs for shipping the new goods and returning the non-corresponding goods shall be borne by Leone 1947.

The Customer shall report by e-mail to Leone 1947 any defects in the goods within and not later than three days of receipt thereof, proving, where possible, the alleged defects with appropriate photographic documentation. Should Leone 1947 ascertain, on the basis of the photographic documentation provided by the Customer, the actual existence of the reported defects, it shall, at its own expense, collect the defective goods from the Customer and, at the latter's choice and within the limits of the availability of the goods themselves, exchange such goods or refund the price or issue a purchase voucher in favour of the Customer for an amount corresponding to the price of the defective goods. Any other form of compensation for any damages, including indirect and consequential damages, is excluded.

RIGHT OF WITHDRAWAL

The Customer, where entitled in his/her capacity as consumer pursuant to and for the purposes of Italian Legislative Decree 206/05 as amended, may withdraw from the contract without penalty and without cause, within ten working days of receipt of the goods. The right of withdrawal shall be exercised by sending, within the aforementioned term, a written communication by e-mail to Leone 1947 at the address ordiniweb@leone1947.it

The shipping costs for the return of the goods shall be borne by the Customer and the latter may not ask Leone 1947 to reimburse the costs to deliver the initial order.

For the purposes of expiry of the term, the goods shall be considered returned upon delivery to the accepting post office or to the forwarding agent, without prejudice to the responsibility of the Customer towards Leone 1947 for any loss and/or damage to the returned goods until such time as the goods are returned to Leone 1947.

The goods shall be returned intact, unused, complete with all their parts and in their original packaging (envelopes and packages). In case of the return of goods that are not intact or without their packaging, Leone 1947 shall send a written notice by e-mail to the Customer; in this case, the goods returned by the Customer will not be refunded and will remain at the headquarters of Leone 1947 available to the Customer for collection. If ten days pass after receipt of the above-mentioned notice without the Customer providing for such collection, Leone 1947 shall be free to use the aforementioned goods.

In this case, the Customer's right to reimbursement of the price paid for such goods shall be excluded. It is also specified that the shipment of the returned goods is under the sole responsibility of the Customer. In the event that the right of withdrawal is duly exercised, Leone 1947 shall refund the sums received from the Customer within fifteen working days of the date on which Leone1947 receives the return from the Customer and in any case within thirty days of the date on which Leone1947 becomes aware of the exercise of the right of withdrawal. Alternatively, where agreed with the Customer, Leone 1947 may, instead of proceeding with the refund, issue to the Customer a purchase voucher for an amount corresponding to that paid by the Customer to purchase the goods, therefore excluding the refund of shipment costs.

The sums shall be deemed to be refunded within the aforementioned term if they are actually returned, sent or credited with a value date not later than the expiry of the aforementioned term.

RETURNS AND REFUNDS

If the Customer receives a product but decides to return it because he/she no longer wants it or because he/she does not like its colour or because its size is wrong, the Customer has up to 30 days from receipt of the order to return the product and claim a refund. In this case, the shipping costs for product return shall be borne by the Customer.

The Customer is required to return the goods using a traceable shipment method that allows for control and certification of delivery. In the event of a request for a refund, once Leone 1947 has received the returned goods and checked that they are intact, the sum paid for the purchase will be credited back within no more than 30 days of receipt of the returned product. The sum shall be credited back using the same method of payment used for the purchase (e.g. credit back to credit card, Paypal credit back or bank transfer to the Customer). The shipping costs incurred for sending the product are excluded from the refund.

For more details on refunds, please refer to the "General Terms and Conditions of Sale" section.

In order to facilitate return operations, the Customer is invited to fill in the return form and to include it in the shipment.

Link to download the return form:

https://cdn.shopify.com/s/files/1/0844/8321/1597/files/modulo_reso_leone.docx?v=1743517351

Address for product returns:

LOFAS SPRINT SRL
C/O RHENUS LOGISTICS ITALIA
VIA DELLE AZALEE 6 PORTA N.2
20090 BUCCINASCO (MI)

JURISDICTION

In the event of any disputes between Leone 1947 and the Customer, the Court of Milan shall have exclusive jurisdiction, subject to the provisions of Italian Legislative Decree 206/05 as amended for all Customers to whom this regulation applies.